Customer Service Representative- 1st shift
Northwood, OH Northwood, OH Full-time Full-time $20 an hour $20 an hour Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world.
The broad service spectrum offered by the materials experts enables customers to focus on their individual core business.
The area of Materials Services spans two strategic areas:
global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.
An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services.
A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes just-in-time or just-in-sequence.
OnlineMetals.
com is a distributor of small quantities of industrial metals and plastics.
We are a fast-growing e-commerce retailer founded in Seattle, WA with six fulfillment centers and two administrative offices across the U.
S.
We are passionate about our customers and continuously optimizing our processes to improve the customer experience.
We welcome your new ideas with a platform to bring them to life in a collaborative, action-oriented and growing team.
Our organization employs industry best practices to lead the market while offering an opportunity to make a difference with your contribution in an atmosphere that is challenging and rewarding.
We pride ourselves on offering the highest levels of customer service, and in selling and shipping metals in the most efficient manner possible.
In addition, we are a really fun place to work with an attitude that is a good mix of focused and relaxed.
We have an opportunity for a team member who is ready to contribute as a warehouse associate in a fast-paced production environment.
Your responsibilities Key Accountabilities:
Provide customer service regarding material and order status via phone and/or email.
Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.
) Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
Create, update, or maintain various reports regarding issues, orders, and sales results.
Will complete order entry or quote preparation as needed/assigned.
Meets TKMNA Employee Attributes / Competencies Your profile Minimum Requirements:
High school diploma or equivalent At least 2 years of previous customer service experience Solid computer skills beyond the basic level Strong attention to detail Excellent communication and customer service skills; ability to resolve problems successfully; willingness to go the extra mile for the customer Self-starting, dependable, accepts ownership, drives own goals/performance Flexible in scheduling and available for overtime as needed Your Benefits With Us We value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, paid time off and an array of employee purchasing incentives.
If you are interested in furthering your education, we have awesome reimbursement programs for graduate, undergraduate, trade school and more! Contact If you are an applicant with a California residency, please click on the following link:
California Job Applicant Notice of Collection.
Estimated Salary: $20 to $28 per hour based on qualifications.
The broad service spectrum offered by the materials experts enables customers to focus on their individual core business.
The area of Materials Services spans two strategic areas:
global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.
An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services.
A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes just-in-time or just-in-sequence.
OnlineMetals.
com is a distributor of small quantities of industrial metals and plastics.
We are a fast-growing e-commerce retailer founded in Seattle, WA with six fulfillment centers and two administrative offices across the U.
S.
We are passionate about our customers and continuously optimizing our processes to improve the customer experience.
We welcome your new ideas with a platform to bring them to life in a collaborative, action-oriented and growing team.
Our organization employs industry best practices to lead the market while offering an opportunity to make a difference with your contribution in an atmosphere that is challenging and rewarding.
We pride ourselves on offering the highest levels of customer service, and in selling and shipping metals in the most efficient manner possible.
In addition, we are a really fun place to work with an attitude that is a good mix of focused and relaxed.
We have an opportunity for a team member who is ready to contribute as a warehouse associate in a fast-paced production environment.
Your responsibilities Key Accountabilities:
Provide customer service regarding material and order status via phone and/or email.
Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.
) Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
Create, update, or maintain various reports regarding issues, orders, and sales results.
Will complete order entry or quote preparation as needed/assigned.
Meets TKMNA Employee Attributes / Competencies Your profile Minimum Requirements:
High school diploma or equivalent At least 2 years of previous customer service experience Solid computer skills beyond the basic level Strong attention to detail Excellent communication and customer service skills; ability to resolve problems successfully; willingness to go the extra mile for the customer Self-starting, dependable, accepts ownership, drives own goals/performance Flexible in scheduling and available for overtime as needed Your Benefits With Us We value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, paid time off and an array of employee purchasing incentives.
If you are interested in furthering your education, we have awesome reimbursement programs for graduate, undergraduate, trade school and more! Contact If you are an applicant with a California residency, please click on the following link:
California Job Applicant Notice of Collection.
Estimated Salary: $20 to $28 per hour based on qualifications.
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